How about this for a respond, we are not listed …

Friday, 29th March 2024

Comment on Howto Remove (delist) your mail server IP from Hotmail, Live.com and MSN mail server blacklist by isid.

How about this for a respond, we are not listed in any spam lists and they can’t do anything. OMG!

Hello,

My name is Shirley and I work with the Windows Live Hotmail Sender Support Team.

Your IP (————-) was blocked by Windows Live Hotmail because Hotmail customers have reported email from this IP as unwanted.

While I cannot offer mitigation at this time, I can offer you some advice that may help your situation.

Monitor user complaints. Windows Live Hotmail also has a sender complaint feedback loop program called the Junk Email Reporting Program (JMRP). Enrollment in this free program will benefit you as a sender as it will keep your email lists updated and populated with interested Windows Live Hotmail customers. This program will help you to remove those Windows Live Hotmail customers who do not want to receive emails from your company. If you are interested in joining this program, please visit http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts
Please visit http://www.senderbase.org, or http://www.kloth.net/services/dnsbl.php to verify that your IP is not being targeted by any third party block lists.
Segment your mailing infrastructure by IP. Marketing email, transactional corporate email, “forward to a friend” email and signup emails should be sent from different IPs. This will help to identify what types of messages are being flagged by Windows Live Hotmail customers.
Strengthen the sign up process. Confirm that you are using a double-opt-in sign up process. This will not help in removing existing Windows Live Hotmail customers from your email lists but it will confirm the authenticity of those who sign-up for your email campaigns and newsletters.
If you have any feedback loops setup with other ISPs, you should look for trends to try and determine possible causes – a new data source? New advertisement? Maybe folks signing up do not recognize the mail?
Clearly mark your emails so that Windows Live Hotmail customers are able to identify quickly and easily that they requested emails from your service.
Do some analysis on the data regarding complaints – look at Windows Live Hotmail customers who have never clicked, opened, responded or bounced in any way. These poor performers could contain many bad addresses.
Clean up your lists. Remove those who do not want to receive the emails. Make the unsubscribe process more visible.

In addition to these recommendations, we offer these programs that will help to improve the reputation of your sending IP addresses:

· Windows Live Hotmail has created the Smart Network Data Services program. This is a service that helps legitimate email senders work with their customers and partners to reduce spam originating from their IP. To register, please go to http://postmaster.msn.com/snds/ This program allows a sender to monitor the ‘health’ of their IPs.

While using the SNDS tool, enrollment in the JMRP or having your IPs registered with Sender ID will not allow emails from your mail servers to bypass our filters, these are in place to help legitimate companies deliver their emails to Windows Live Hotmail customers.

· Apply for the Sender Score Certified Mail program:
If you are doing all the above and you continue to have deliverability issues, you may wish to consider joining the Sender Score Certified Mail Program, a third party program administered by Return Path, Inc. Many legitimate mailers and marketers have qualified and joined this program to improve mail deliverability and decrease email from being filtered to the Junk E-mail Folder. Sender Score (www.senderscorecertified.com) is the only service to which we subscribe

The troubleshooting steps in this email are recommendations only. Microsoft makes no guarantees that following these steps will guarantee deliverability to MSN, Windows Live Hotmail, or Live.com customers.

For more detailed information about best sending practices to Windows Live Hotmail users, please review the following white paper: http://download.microsoft.com/download/e/3/3/e3397e7c-17a6-497d-9693-78f80be272fb/enhance_deliver.pdf

Sincerely,

Shirley
Windows Live Hotmail Sender Support

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