![]() | Name | Last modified | Size | Description |
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![]() | Parent Directory | - | ||
![]() | 1_-_Introduction_to_ITIL.wmv | 2013-02-04 14:06 | 4.8M | |
![]() | 2_-_IT_Infrastructure_Library.wmv | 2013-02-04 14:07 | 13M | |
![]() | 3_-_IT_Service_Management_Concepts.wmv | 2013-02-04 14:07 | 12M | |
![]() | 4_-_Service_Desk_Support.wmv | 2013-02-04 14:07 | 10M | |
![]() | 5_-_Incident_Management.wmv | 2013-02-04 14:08 | 12M | |
![]() | 6_-_Problem_Management.wmv | 2013-02-04 14:08 | 11M | |
![]() | 7_-_Change_Management.wmv | 2013-02-04 14:08 | 13M | |
![]() | 8_-_Release_Management.wmv | 2013-02-04 14:08 | 12M | |
![]() | 9_-_Configuration_Management.wmv | 2013-02-04 14:09 | 14M | |
![]() | 10_-_SLA_Management.wmv | 2013-02-04 14:03 | 9.3M | |
![]() | 11_-_IT_Services_Financial_Management.wmv | 2013-02-04 14:04 | 13M | |
![]() | 12_-_Capacity_Management.wmv | 2013-02-04 14:04 | 8.4M | |
![]() | 13_-_Availability_Management.wmv | 2013-02-04 14:05 | 19M | |
![]() | 14_-_IT_Service_Continuity_Management.wmv | 2013-02-04 14:05 | 16M | |
![]() | Thumbs.db | 2013-02-22 14:42 | 36K | |