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| Name | Last modified | Size | Description |
|---|---|---|---|---|
| Parent Directory | - | ||
| 1_-_Introduction_to_ITIL.wmv | 2013-02-04 14:06 | 4.8M | |
| 2_-_IT_Infrastructure_Library.wmv | 2013-02-04 14:07 | 13M | |
| 3_-_IT_Service_Management_Concepts.wmv | 2013-02-04 14:07 | 12M | |
| 4_-_Service_Desk_Support.wmv | 2013-02-04 14:07 | 10M | |
| 5_-_Incident_Management.wmv | 2013-02-04 14:08 | 12M | |
| 6_-_Problem_Management.wmv | 2013-02-04 14:08 | 11M | |
| 7_-_Change_Management.wmv | 2013-02-04 14:08 | 13M | |
| 8_-_Release_Management.wmv | 2013-02-04 14:08 | 12M | |
| 9_-_Configuration_Management.wmv | 2013-02-04 14:09 | 14M | |
| 10_-_SLA_Management.wmv | 2013-02-04 14:03 | 9.3M | |
| 11_-_IT_Services_Financial_Management.wmv | 2013-02-04 14:04 | 13M | |
| 12_-_Capacity_Management.wmv | 2013-02-04 14:04 | 8.4M | |
| 13_-_Availability_Management.wmv | 2013-02-04 14:05 | 19M | |
| 14_-_IT_Service_Continuity_Management.wmv | 2013-02-04 14:05 | 16M | |
| Thumbs.db | 2013-02-22 14:42 | 36K | |