ping “General Failure” no internet connection Windows 7 on HP work computer – Reasons for general failure and solution

windows-7-general-failure-error-fix-on-hp-workbook
Out of a sudden today after running Malware Bytes – Free Anti-Malware & Internet Security Software, and after it found some Malware (Pup.Optional.Opencandy) and removed it it WI-FI internet on my work computer HP Elitebook 8470p mysteriously stopped working.

That's quite nasty because today I'm working from Home – well known among Hewlett Packard employees under WFH abbreviation. I couldn't connect normally to my home Access Point and tried pinging Google from command line just to get an error:
 

Transmit Failed: General Failure


and first I thought it is a wi-fi router related problem and restarted my WIFI RouterD-Link DI524. As I could normally connect to the WIFI and I see there is an internet IP assigned running:

ipconfig /all
...
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Ultimate-N 6300 AGN
Physical Address. . . . . . . . . : 3C-A9-F4-4C-E7-98
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5d2f:97b8:9e1a:2b13%63(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.159(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : May 23, 2014 14:19:01 PM
Lease Expires . . . . . . . . . . : May 30, 2014 14:32:49 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 1094494708
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-CB-1A-5D-A4-5D-36-5A-EB-84
DNS Servers . . . . . . . . . . . : 8.8.8.8
192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

As you see in above output I have notebook IP, default gateway and DNS IP assigned – i.e. all seems fine, so as I got General Failure from pinging the Internet in order to make sure my Linux router is not the bottleneck I tried pinging Default GW

C:UsersGeorgi> ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Just to realize I'm continually getting General Failure error

I tried trying to renew IPs, to make sure there is no some kind of IP assignment conflict with my other WIFI connected devices,reflushing DNS and resetting WinSock stack, hoping this could help:

> ipconfig /renew
> ipconfig /flushdns
> netsh winsock reset

Then I tried restarting the PC a couple of times, but unfortunately none of those helped the shitty error:
 

PING: Transmit failed. General Failure

continued …

I was totally out of idea .. and red some people managed to fix the issue after booting Windows into Safe mode with Networking. I tried booting in Safe mode, but as Hard Drive data is encrypted with Bitlocker encryption I was asked about some kinf of Serial Key – which I don't have at hand – hence I couldn't boot into Safe mode …

Here is moment to say even loopback device was returning "General Failure"!

I tried even connecting the laptop directly into my homelan with UTP cable, but though everything got connected, there was no local network and internet. I tried even connecting via Vivacom's mobile network 3G modem and even there I got the "General Failure" error …

Running out of options, I decided it might be that Malware Bytes broke something during Malware removal hence I put out back Quarantined Malware files – but this didn't solve it either.

solution-to-no-internet-general-failure-ping-error-firewall-off-screenshot.png

Finally I found this post and this thread talking that reason for "General Failure" might be firewall related. After checking my firewall settings in Windows Firewall and Advanced Security, surprisingly I realized everything related to firewall – e.g. Default Profile, Inbound, Outbound connections are Turned off!!!

windows-firewall-off-reason-for-general-failure-no-internet

I switched everything back and my Internet and local connection came back! THANKS GOD! Pfuu, now I can continue working. It seems HP work computers are patched with software / configured to not allow Internet connection in case if Firewall is Off. If you happen to be an HP Employee and you get the PING: Transmit failed. General Failure, be sure the first place to check is whether Windows Firewall is enabled? – if not enable it and this will solve your connectivity issues. Cheers ! 🙂

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4 Responses to “ping “General Failure” no internet connection Windows 7 on HP work computer – Reasons for general failure and solution”

  1. Ciuca Sebastian says:
    Google Chrome 39.0.2171.71 Google Chrome 39.0.2171.71 Windows 7 Windows 7
    Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.71 Safari/537.36

    Thank you! I just bought a new PC and I wasn't able to figure out why i get this error when pinging. The Windows Firewall issue was in my case too. BTW I have an MSI MB not a HP. 

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  2. kareem says:
    Google Chrome 44.0.2403.130 Google Chrome 44.0.2403.130 Windows 8.1 Windows 8.1
    Mozilla/5.0 (Windows NT 6.3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.130 Safari/537.36

    My TP -link could not connect to every system that wanted to connect to it even on the android devices. It just stop for some few days now. Please how do I fix it ?

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  3. Toby Paco says:
    Firefox 3.5.3 Firefox 3.5.3 Windows XP Windows XP
    Mozilla/5.0 (Windows; U; Windows NT 5.1; pl; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3

    Currently it sounds like Movable Type is the top blogging platform out there right now. (from what I’ve read) Is that what you’re using on your blog?

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  4. Warren Bolio says:
    Google Chrome 4.0.221.7 Google Chrome 4.0.221.7 Windows 7 Windows 7
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.2 (KHTML, like Gecko) Chrome/4.0.221.7 Safari/532.2

    Fantastic blog! Do you have any helpful hints for aspiring writers? I'm hoping to start my own site soon but I'm a little lost on everything. Would you advise starting with a free platform like WordPress or go for a paid option? There are so many choices out there that I'm completely overwhelmed .. Any recommendations? Bless you!

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