37 Responses to “Howto Remove (delist) your mail server IP from Hotmail, Live.com and MSN mail server blacklist”

  1. hip0 says:
    Epiphany 2.30.6 Epiphany 2.30.6 Debian GNU/Linux x64 Debian GNU/Linux x64
    Mozilla/5.0 (X11; U; Linux x86_64; en-us) AppleWebKit/531.2+ (KHTML, like Gecko) Version/5.0 Safari/531.2+ Debian/squeeze (2.30.6-1) Epiphany/2.30.6

    linux:/var/vpopmail/domains/mydomain.com# telnet mx1.hotmail.com 25
    Trying 65.54.188.110…
    Connected to mx1.hotmail.com.
    Escape character is ‘^]’.
    220 bay0-mc3-f30.Bay0.hotmail.com Sending unsolicited commercial or bulk e-mail to Microsoft’s computer network is prohibited. Other restrictions are found at http://privacy.msn.com/Anti-spam/. Violations will result in use of equipment located in California and other states. Wed, 30 Mar 2011 09:01:46 -0700
    ^]quit

    telnet> quit
    Connection closed.
    linux:/var/vpopmail/domains/mydomain.com# telnet mx1.hotmail.com 25
    linux:/var/vpopmail/domains/mydomain.com# traceroute 216.32.183.201
    traceroute to 216.32.183.201 (216.32.183.201), 30 hops max, 40 byte packets
    1 gw751-fastest.uk2.net (83.170.96.1) 0.648 ms 0.847 ms 1.292 ms
    2 inx.as13213.net (83.170.70.137) 0.580 ms 0.592 ms 0.804 ms
    3 igbtmdistc7503.msft.net (195.66.226.140) 1.236 ms 1.246 ms 1.244 ms
    4 ge-6-1-0-0.lts-64cb-1b.ntwk.msn.net (207.46.42.74) 0.782 ms 0.783 ms 0.778 ms
    5 ge-6-0-0-0.nyc-64cb-1b.ntwk.msn.net (207.46.43.46) 69.488 ms 69.463 ms 69.469 ms
    6 ge-5-3-0-0.by2-64c-1a.ntwk.msn.net (207.46.40.68) 137.757 ms 137.972 ms 137.969 ms
    7 xe-7-0-1-0.bay-16c-1a.ntwk.msn.net (207.46.46.140) 141.298 ms 153.101 ms 178.671 ms
    8 netops.hotmail.com (216.32.183.201) 137.688 ms 141.069 ms 137.687 ms

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  2. admin says:
    Epiphany 2.30.6 Epiphany 2.30.6 Debian GNU/Linux x64 Debian GNU/Linux x64
    Mozilla/5.0 (X11; U; Linux x86_64; en-us) AppleWebKit/531.2+ (KHTML, like Gecko) Version/5.0 Safari/531.2+ Debian/squeeze (2.30.6-1) Epiphany/2.30.6

    I want to say that the steps from the above steps proove working.
    The next day after I filled in the the form to microsoft I received message from their teach support team.

    Here is the message from Microsoft I got:

    Hello,

    My name is Albert and I work with the Windows Live Hotmail Sender Support Team.

    Your IP (xx.xxx.xxx.xxx) was blocked by Windows Live Hotmail because the majority of all the email that you send has been judged to be spam by our internal filtering system. I have conducted an investigation into the emails originating from your IP space and have implemented a fix for your deliverability problem. This fix may take 24 – 48 hours to replicate completely throughout our system.

    Please note that lifting the block does not guarantee that your email will be delivered to a user’s inbox. However, enrollment in our JMR program and having your IPs registered with Sender ID will help with your mail delivery to your recipient’s inbox, thereby improving your IP’s reputation as well.

    · Please ensure that you have published SPF records for your sending domains and register with Sender ID. You can find additional information and submit your domain for inclusion into the Sender ID program at http://www.microsoft.com/senderID Please note that technical standards (RFC 4408) discourage use of “ptr” for performance and reliability reasons.

    · Monitor user complaints. Windows Live Hotmail also has a sender complaint feedback loop program called the Junk Email Reporting Program (JMRP). Enrollment in this free program will benefit you as a sender as it will keep your email lists updated and populated with interested Windows Live Hotmail customers. This program will help you to remove those Windows Live Hotmail customers who do not want to receive emails from your company. If you are interested in joining this program, please visit https://support.msn.com/eform.aspx?productKey=edfsjmrpp&ct=eformts

    · Windows Live Hotmail has created the Smart Network Data Services program. This is a service that helps legitimate email senders work with their customers and partners to reduce spam originating from their IP. To register, please go to http://postmaster.msn.com/snds/ This program allows a sender to monitor the ‘health’ of their IPs.

    While using the SNDS tool, enrollment in the JMRP or having your IPs registered with Sender ID will not allow emails from your mail servers to bypass our filters, these are in place to help legitimate companies deliver their emails to Windows Live Hotmail customers.

    · SenderScore Certified Mail Program. Many legitimate mailers and marketers have qualified and joined this “white listing” program to improve mail deliverability and decrease email from being filtered to the Junk E-mail Folder. Sender Score is a third party program administered by Return Path. Sender Score (www.senderscorecertified.com) is the only white listing service to which we subscribe.

    The troubleshooting steps in this email are recommendations only. Microsoft makes no guarantees that following these steps will guarantee deliverability to MSN, Windows Live Hotmail, or Live.com customers.

    For more detailed information about best sending practices to Windows Live Hotmail users, please review the following white paper: http://download.microsoft.com/download/e/3/3/e3397e7c-17a6-497d-9693-78f80be272fb/enhance_deliver.pdf

    Sincerely,

    Albert

    Windows Live Hotmail Sender Support

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  3. Nicolasa Antal says:
    Internet Explorer 8.0 Internet Explorer 8.0 Windows 7 x64 Edition Windows 7 x64 Edition
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; Media Center PC 6.0; InfoPath.2; MS-RTC LM 8)

    I found this blog and it was extremely helpful, I appreciate you writing on such a subject, thank you so much.

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  4. Franco says:
    Google Chrome 4.0.221.7 Google Chrome 4.0.221.7 Windows 7 Windows 7
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.2 (KHTML, like Gecko) Chrome/4.0.221.7 Safari/532.2

    Terrific, this is definitely what I was shooting for! Your post just spared me alot of work

    I’ll make sure to put this in good use!

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  5. Scott Crabbe says:
    Google Chrome 4.0.221.7 Google Chrome 4.0.221.7 Windows 7 Windows 7
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.2 (KHTML, like Gecko) Chrome/4.0.221.7 Safari/532.2

    I love your website, blogs are also very good. I’ll check that and come back soon.

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  6. Hortense Siar says:
    Internet Explorer 7.0 Internet Explorer 7.0 Windows XP Windows XP
    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)

    I visit your site all the time. I love your articles and blogs

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  7. Brittanie says:
    Firefox 3.0.14 Firefox 3.0.14 Windows XP Windows XP
    Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.14) Gecko/2009082707 Firefox/3.0.14 (.NET CLR 3.5.30729)

    Hey there guys, newbie here. I’ve lurked about here for a bit although and thought I’d take part in! Looks like you’ve got quite a good place here

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  8. Vito Carlton Bradford says:
    Internet Explorer 8.0 Internet Explorer 8.0 Windows 7 x64 Edition Windows 7 x64 Edition
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; Media Center PC 6.0; InfoPath.2; MS-RTC LM 8)

    Very interesting blog, was a excellent read. Thank you

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  9. IPS says:
    Opera 11.60 Opera 11.60 Windows 7 Windows 7
    Opera/9.80 (Windows NT 6.1; U; pt-BR) Presto/2.10.229 Version/11.60

    And this work? 

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  10. Githua says:
    Google Chrome 16.0.912.77 Google Chrome 16.0.912.77 Windows 7 Windows 7
    Mozilla/5.0 (Windows NT 6.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7

    what about internet explorer?? might it work??

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  11. isid says:
    Firefox 11.0 Firefox 11.0 Windows 7 x64 Edition Windows 7 x64 Edition
    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

    How about this for a respond, we are not listed in any spam lists and they can’t do anything. OMG!

    Hello,

    My name is Shirley and I work with the Windows Live Hotmail Sender Support Team.

    Your IP (————-) was blocked by Windows Live Hotmail because Hotmail customers have reported email from this IP as unwanted.

    While I cannot offer mitigation at this time, I can offer you some advice that may help your situation.

    Monitor user complaints. Windows Live Hotmail also has a sender complaint feedback loop program called the Junk Email Reporting Program (JMRP). Enrollment in this free program will benefit you as a sender as it will keep your email lists updated and populated with interested Windows Live Hotmail customers. This program will help you to remove those Windows Live Hotmail customers who do not want to receive emails from your company. If you are interested in joining this program, please visit http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts
    Please visit http://www.senderbase.org, or http://www.kloth.net/services/dnsbl.php to verify that your IP is not being targeted by any third party block lists.
    Segment your mailing infrastructure by IP. Marketing email, transactional corporate email, “forward to a friend” email and signup emails should be sent from different IPs. This will help to identify what types of messages are being flagged by Windows Live Hotmail customers.
    Strengthen the sign up process. Confirm that you are using a double-opt-in sign up process. This will not help in removing existing Windows Live Hotmail customers from your email lists but it will confirm the authenticity of those who sign-up for your email campaigns and newsletters.
    If you have any feedback loops setup with other ISPs, you should look for trends to try and determine possible causes – a new data source? New advertisement? Maybe folks signing up do not recognize the mail?
    Clearly mark your emails so that Windows Live Hotmail customers are able to identify quickly and easily that they requested emails from your service.
    Do some analysis on the data regarding complaints – look at Windows Live Hotmail customers who have never clicked, opened, responded or bounced in any way. These poor performers could contain many bad addresses.
    Clean up your lists. Remove those who do not want to receive the emails. Make the unsubscribe process more visible.

    In addition to these recommendations, we offer these programs that will help to improve the reputation of your sending IP addresses:

    · Windows Live Hotmail has created the Smart Network Data Services program. This is a service that helps legitimate email senders work with their customers and partners to reduce spam originating from their IP. To register, please go to http://postmaster.msn.com/snds/ This program allows a sender to monitor the ‘health’ of their IPs.

    While using the SNDS tool, enrollment in the JMRP or having your IPs registered with Sender ID will not allow emails from your mail servers to bypass our filters, these are in place to help legitimate companies deliver their emails to Windows Live Hotmail customers.

    · Apply for the Sender Score Certified Mail program:
    If you are doing all the above and you continue to have deliverability issues, you may wish to consider joining the Sender Score Certified Mail Program, a third party program administered by Return Path, Inc. Many legitimate mailers and marketers have qualified and joined this program to improve mail deliverability and decrease email from being filtered to the Junk E-mail Folder. Sender Score (www.senderscorecertified.com) is the only service to which we subscribe

    The troubleshooting steps in this email are recommendations only. Microsoft makes no guarantees that following these steps will guarantee deliverability to MSN, Windows Live Hotmail, or Live.com customers.

    For more detailed information about best sending practices to Windows Live Hotmail users, please review the following white paper: http://download.microsoft.com/download/e/3/3/e3397e7c-17a6-497d-9693-78f80be272fb/enhance_deliver.pdf

    Sincerely,

    Shirley
    Windows Live Hotmail Sender Support

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    • admin says:
      Epiphany 2.30.6 Epiphany 2.30.6 Debian GNU/Linux x64 Debian GNU/Linux x64
      Mozilla/5.0 (X11; U; Linux x86_64; bg-bg) AppleWebKit/531.2+ (KHTML, like Gecko) Version/5.0 Safari/531.2+ Debian/squeeze (2.30.6-1) Epiphany/2.30.6

      Well you probably, know how reliable microsoft products & services are. So this is not a surprise for me 🙂

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  12. Adam says:
    Firefox 12.0 Firefox 12.0 Windows 7 x64 Edition Windows 7 x64 Edition
    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

    But they don’t care that there exchange hosted mail service are listed on spam lists.

    http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3a216.32.181.185

    216.32.181.185 -> ch1ehsobe005.messaging.microsoft.com

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  13. jerem says:
    Firefox 2.0.0.16 Firefox 2.0.0.16 Windows XP Windows XP
    Mozilla/5.0 (Windows; U; Windows NT 5.1; pl; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16

    I was reading through some of your blog posts on this site and I think this web site is rattling informative! Keep posting.

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  14. smtp hotmail says:
    Firefox 3.8 Firefox 3.8 Ubuntu 9.25 Ubuntu 9.25
    Mozilla/5.0 (X11; U; Linux i686; it-IT; rv:1.9.0.2) Gecko/2008092313 Ubuntu/9.25 (jaunty) Firefox/3.8

    Thanks for showing us.

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  15. Conception Darter says:
    Firefox 3.8 Firefox 3.8 Ubuntu 9.25 Ubuntu 9.25
    Mozilla/5.0 (X11; U; Linux i686; it-IT; rv:1.9.0.2) Gecko/2008092313 Ubuntu/9.25 (jaunty) Firefox/3.8

    Fantastic tips. Looking forward to more tutorials on ilo2 please .

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  16. Wakz says:
    IceWeasel 3.0 IceWeasel 3.0 Windows 7 Windows 7
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9) Gecko/2008062901 IceWeasel/3.0

    Hello this blog is realy heplful however when i click the

    that Microsoft has an Eform for delisting / removing spam black listed mail server IPs not able to deliver to hotmail and live.com

    im expecting to filup forms that consumes 20 minutes, for me it only took almost 1 minutes? is this normal? only few fields need to fil up. but i got my ticket and did not received any notifications. how many hours/days before a received an reply email? thank you

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    • admin says:
      Epiphany 2.30.6 Epiphany 2.30.6 Debian GNU/Linux x64 Debian GNU/Linux x64
      Mozilla/5.0 (X11; U; Linux x86_64; bg-bg) AppleWebKit/531.2+ (KHTML, like Gecko) Version/5.0 Safari/531.2+ Debian/squeeze (2.30.6-1) Epiphany/2.30.6

      Maybe, M$ changed something in their fill-up form. I haven’t tried this for some time. I guess if you don’t get notification until 2, 3 days. Just try to contact m$ again and ask them what is happening.

      Hope this helps

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  17. network-DFSC says:
    Firefox 15.0.1 Firefox 15.0.1 Windows 7 Windows 7
    Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

    Thanks this blog is really helpful 🙂

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  18. windows live hotmail says:
    Opera 7.02 Bork 7.02 Opera 7.02 Bork 7.02 Windows 2000 Windows 2000
    Mozilla/4.0 (compatible; MSIE 6.0; MSIE 5.5; Windows NT 5.0) Opera 7.02 Bork-edition [en]

    My coder is trying to convince me to move to .net from PHP.
    I have always disliked the idea because of the costs. But he’s tryiong none the less. I’ve been using
    WordPress on various websites for about a year and am worried about
    switching to another platform. I have heard good things
    about blogengine.net. Is there a way I can transfer all my wordpress posts into it?

    Any help would be really appreciated!

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  19. centre d'appel maroc telecom says:
    Firefox 3.0.14 Firefox 3.0.14 Windows XP Windows XP
    Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.14) Gecko/2009082707 Firefox/3.0.14 (.NET CLR 3.5.30729)

    salut je suis un eleve de la portugal j’ai bien aimer votre web page puis les couleurs bien sur l’article la page . Réellement je vous remercie pour l’dirigeant de ce web-site

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  20. richard says:
    Google Chrome 27.0.1453.116 Google Chrome 27.0.1453.116 Windows 7 Windows 7
    Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.116 Safari/537.36

    ip 200.37.170.68 I can not send mail to hotmail

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  21. EJHost says:
    Google Chrome 33.0.1750.154 Google Chrome 33.0.1750.154 Windows 8 x64 Edition Windows 8 x64 Edition
    Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.154 Safari/537.36

    Much appreciated for posting this..

    I recently changed ips and one of the new ips had a rating, that is triggering this false positive.

    I submitted the final form and the MS engineers got right back to me after investigating that my ip has a negative rating with Symantec Brightmail. They are going to inquire directly with Symantec

    Appears that this should clear up the issue I'm having. So thank you for the good lead

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  22. Djerk Geurts says:
    Chromium 34.0.1847.116 Chromium 34.0.1847.116 Ubuntu x64 Ubuntu x64
    Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/34.0.1847.116 Chrome/34.0.1847.116 Safari/537.36

    Thank you, very useful post in a situation where Microsoft once again is most unhelpful. Loving your blog title… 😉

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  23. al says:
    Google Chrome 38.0.2125.104 Google Chrome 38.0.2125.104 GNU/Linux GNU/Linux
    Mozilla/5.0 (X11; Linux i686) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.104 Safari/537.36

    useful. tnx

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  24. Mads says:
    Google Chrome 40.0.2214.93 Google Chrome 40.0.2214.93 Mac OS X 10.9.5 Mac OS X 10.9.5
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.93 Safari/537.36

    I think this is a fix for the horrible captcha: The text says it's case sensitive, but I could only get it to work after I submitted the string as all lowercase, even though the graphic showed it as all uppercase.

    Thanks for writing this up — very useful.  

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  25. Alexander says:
    Google Chrome 44.0.2403.125 Google Chrome 44.0.2403.125 Windows 7 x64 Edition Windows 7 x64 Edition
    Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.125 Safari/537.36

    Thank you so much for the how-to, which was a great help. I got a reply within 8 hours (!), which was quite astonishing to me.

    To add to the potential replies you might get, here’s the “conditional mitigation” variant:

    ——————————————————————————-

    We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.

    Conditionally mitigated

    xxx.xxx.xxx.xxx

    Our investigation has determined that the above IP(s) qualify for conditional mitigation. These IP(s) have been unblocked, but may be subject to low daily email limits until they have established a good reputation.

    Please note that mitigating this issue does not guarantee that your email will be delivered to a user’s inbox.

    Ongoing complaints from users will result in removal of the mitigation.

    Mitigation may take 24 – 48 hours to replicate completely throughout our system.

    If you feel your issue is not yet resolved, please reply to this email and one of our support team members will contact you for further investigation.

    ——————————————————————————-

    What is funny, this is my own private server, spam potential quite low, it has only 10 email users of my family. Nevertheless it was “Blocked due to user complaints or other evidence of spamming”.

    I’ve signed up for SNDS and JMRP, let’s see what is coming in now…

    Kind regards,
    Alexander

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  26. hip0 says:
    Safari 5.1.7 Safari 5.1.7 Windows 7 x64 Edition Windows 7 x64 Edition
    Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.57.2 (KHTML, like Gecko) Version/5.1.7 Safari/534.57.2

    Another good place I found once my mail server IP is:

    cbl.abuseat.org so check out there to see whether listed.

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  27. hip0 says:
    Safari 5.1.7 Safari 5.1.7 Windows 7 x64 Edition Windows 7 x64 Edition
    Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.57.2 (KHTML, like Gecko) Version/5.1.7 Safari/534.57.2

    Since some time the Microsoft Remval form new URL is: http://www.rackaid.com/blog/hotmail-blacklist-removal/

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  28. admin says:
    Firefox 38.0 Firefox 38.0 Windows 7 x64 Edition Windows 7 x64 Edition
    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

    Here is few more steps to take that make assure you that your EMails DNS / SPF / DKIM is correct and the email server overall score is good and it is not blacklisted:

    1. I have a valid SPF record for my domain "v=spf1 a include:_spf.google.com ~all"

    2. I have reverse DNS setup
    3. I have a Sender Score of 100 https://www.senderscore.org/lookup.php?lookup=66.199.162.177&ipLookup.x=55&ipLookup.y=14
    4. I have signed up for Microsoft's SNDS and was approved. My ip says "All of the specified IPs have normal status."
    5. Microsoft added my IP to the JMRP Database
    6. My IP is not on any credible spam lists http://www.anti-abuse.org/multi-rbl-check-results/?host=66.199.162.177
    7. my FROM header is being sent in proper format "From: CKA "
    8. By IP's Senderbase score is "Good": http://www.senderbase.org/senderbase_queries/detailip?search_string=66.199.162.177

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  29. Mary says:
    Yandex Browser 15.12.1.6475 Yandex Browser 15.12.1.6475 Windows 7 x64 Edition Windows 7 x64 Edition
    Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 YaBrowser/15.12.1.6475 Safari/537.36

    How's things?, sometimes I see a 400 website error when I view this site. I thought you may wish to know, regards

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  30. Mancy says:
    Google Chrome 60.0.3112.90 Google Chrome 60.0.3112.90 Mac OS X 10.12.5 Mac OS X 10.12.5
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36

    Since the snds link you mentioned is broken
    here is the working one
    form title:”Sender Information for Outlook.com Delivery”
    http://go.microsoft.com/fwlink/?LinkID=614866

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  31. toplu mail says:
    Firefox 56.0 Firefox 56.0 Windows 10 x64 Edition Windows 10 x64 Edition
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0

    you can use this link for Sender Information for Outlook.com Delivery

    https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&ccsid=636428144255681544

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  32. Daniel says:
    Google Chrome 85.0.4183.102 Google Chrome 85.0.4183.102 Windows 10 x64 Edition Windows 10 x64 Edition
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36

    Hello! Is there anybody else having this problem this week? I have been on the JMRP for three years, cleaning my contacts, unsubscribig anyone who reports my emails as spam, and all of my 100 IP addresses on different ranges have been blocked, and even new IP addresses with less than 2000 emails per day are getting block I do not know what to do now, it has been a rough weeek with thousand of emails in my queue, I would appreciate any help

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