Recently I've stumbled across a very annoying issue on my work Laptop. Suddenly windows stopped being upadted it took me really long time of hours of researching to find out how to resolve the error:
Fix Update KB5060999 Not Installing On Windows 11 Version 23H2/22H2 / Fix windows Update failed
After a lot of catch / tries I can manage to Find a fix Thanks God!
Here are the few steps I took to resolve it, first I've taken all the steps pointed at the Complete Guide Windows Problems it took really long time but even thouigh I did not manage to resolve the issue it give a lot of understanding on different ways of how windows components stick together and how to debug and solve errors if such ones occurs. Thus I warmly recommend it to anyone working as HelpDesk support admin within corporation or if you are a Windows specialist who makes a living from resolving weird unexpected Windows errors for some little money.
Once I went through a lot of underwater stones and nothing word finally I managed to solve it by following these concrete steps:
1. Check logs and find error message / problems in CBS.log
C:\> notepad c:\windows\Logs\CBS\CBS.log
The root of the issue I found there as a repeating error messages is:
"InternalOpenPackage failed for Package_for_KB3025096~31bf3856ad364e35~amd64~~6.4.1.0 [HRESULT = 0x800f0805 – CBS_E_INVALID_PACKAGE]"
2. Download from Windows catalog the Update
windows11.0-kb5049624-x64-ndp481_6990e824379adc100fd7895adb30e692697381d7.msu to C:\User\myuser\Downloads
3. Use Winrar or 7Zip to extract the msu in local Directory
E.g.open Administrator command line cmd.exe extract in lets say in \Users\Username\Downloads\
windows11.0-kb5049624-x64-ndp481_6990e824379adc100fd7895adb30e692697381d7
C:\Users/a768839/Downloads/windows11.0-kb5049624-x64-ndp481_6990e824379adc100fd7895adb30e692697381d7 > dir
WSUSSCAN.cab
4. Remove old package existing on the Windows 11 OS with the same name using DISM tool with /online /remove-package options
C:\Users\myuser\Downloads\windows11.0-kb5049624-x64-ndp481_6990e824379adc100fd7895adb30e692697381d7>DISM /online /remove-package /packagepath:C:\Users\a768839\Downloads\windows11.0-kb5049624-x64-ndp481_6990e824379adc100fd7895adb30e692697381d7\Windows11.0-KB5049624-x64-NDP481.cab Deployment Image Servicing and Management tool Version: 10.0.22621.2792 Image Version: 10.0.22631.5335 Processing 1 of 1 – Removing package Package_for_DotNetRollup_481~31bf3856ad364e35~amd64~~10.0.9294.1 [==========================100.0%================]
The operation completed successfully.
5. Use DISM /online /add-package to manually insatall windows11.0-kb5049624-x64-ndp481_6990e824379adc100fd7895adb30e692697381d7\Windows11.0-KB5049624-x64-NDP481.cab
Assuming you have already downloaded previously and exctracted the .msu file and you have the .cab file at hand run again as cmd.exe Admin
C:\Users\myuser\Downloads\windows11.0-kb5049624-x64-ndp481_6990e824379adc100fd7895adb30e692697381d7>DISM /online /add-package /packagepath:C:\Users\a768839\Downloads\windows11.0-kb5049624-x64-ndp481_6990e824379adc100fd7895adb30e692697381d7\Windows11.0-KB5049624-x64-NDP481.cab Deployment Image Servicing and Management tool Version: 10.0.22621.2792 Image Version: 10.0.22631.5335 Processing 1 of 1 – Adding package Package_for_DotNetRollup_481~31bf3856ad364e35~amd64~~10.0.9294.1 [==========================100.0%==========================] The operation completed successfully.
The idea to remove and install the failing package found in the CBS.log was initially found on
http://datadump.ru/windows-update-error-800f0831/
6. Force a Windows chkdsk (Check disk on next restart) to make sure no physical hard drive or some other inode Windows Filesystem errors are there
Within same Admin cmd.exe
C:\Users\myuser\> chkdsk /f C:\
Once command executes reboot the PC and wait for the chkdsk scan to complete and PC to Boot as usual
7. Stop / start wuauserv and do sfc /scannow to refresh some Windows update components
Run following set of commands within Admin cmd
C:\> net stop wuauserv
C:\> command prompt in admin mode
C:\> dism /online /cleanup-image /startcomponentcleanup
C:\> sfc /scannow
C:\> restart
C:\> sfc /scannow
C:\> net start wuauserv
8. Download Manually failing update from Windows catalog download site:
As of time of writting this article the URL to download is https://catalog.update.microsoft.com/Search.aspx?q=KB5049624%20%20
C:\Users\myuser\Downloads> dir *.msu
windows11.0-kb5060999-x64_99e39c1cf8a8976d9b3313efb38069876c417f70.msu
9. Run Manually again failing Update from command line
Run cmd as Administrator and exec the file:
C:\Users\myuser\Downloads\windows11.0-kb5060999-x64_99e39c1cf8a8976d9b3313efb38069876c417f70.msu
Wait for the install to complete The computer will need to restart
10. Resync the device to the Computer Domain (mandatory step) only if your PC is part of large organizational Domain
Open Microsoft Store / Company Portal and Sync the device (if necessery)
Settings -> Sync
11. Force the PC to sync itself with remote Global Domain policies (mandatory only if PC is part of Domain)
C:\Users\myuser> gpupdate /force
C:\Users\myuser> repadmin /showrepl
Wait for Synchronization and wait for some time for computer compliancy to get back to normal (Computer compliancy might not be an issue if this is a Personal Windows installation) but for computers part of Larger Windows Domains, where a Domain policy requires a compliancy to set of rules)
To come up with this guide and better understand what is going on to resolve it I have to thank my colleague Eduard for assisting me to read the CBS.log and analyze it and also the following forum thread reading explaining what causes the mysterious windows update Update KB5060999 Not Installing On Windows 11 Version 23H2/22H2 to fail.
